FAQ


What is your exchange and returns policy if my garment does not fit me?

We always have our customers best interest at heart, so if you are not satisfied with your Tonic and cloth merchandise, please contact us as soon as possible. We can provide an exchange, store credit, or refund. For more information, visit our Returns & Shipping  page here.

 

What are your shipping options and how long will my delivery take?

Currently we provide FREE shipping on orders over $59, or $5NZD shipping fee for all orders below $59NZD for our New Zealand customers, and flat rate $20NZD on ALL orders for our Australian customers! Check out our Returns & Shipping page here for more info on shipping rates and delivery times.

 

How can I make sure I order the correct size?

We understand the uncertainty of sizing when purchasing fashion items online, so we have created an accurate sizing guide to cast aside your size worries. Check out our sizing guide here.

 

How do I take care of my new Tonic and Cloth item?

Pay careful attention to care instructions on the label of your Tonic and Cloth garment. We always encourage our clothes to be hand washed or gentle machine washed in non-toxic detergents. Never tumble dry. Use a cool iron on the inside of the fabric. Having read the care instructions, if you still have queries, please get in touch!

 

Where is your store located?

Our store and studio address is 42 George Street, Palmerston North. We also have some wonderful retailers in New Zealand and South Australia who stock Tonic and Cloth items. Check out our stockists page here to find Tonic and Cloth goodies in a town near you!

 

How can I sell Tonic and Cloth products in my retail store?

We partner with ethical and sustainable boutique-style retailers. If you would like to be a Tonic and Cloth stockist then we would love to hear from you! Contact us here.

 

Why do some labels say ‘made in India’ and others say ‘made in NZ’?

We partner with the amazing Holi Boli ethical production house in India, however Tonic and Cloth also work with local New Zealand production companies. Part of being a sustainable company requires that we grow with our production partners sustainably. As the skill level and employment grows at Holi Boli we are able to shift more production there. Plus, Jodie just loves fabric shopping in New Zealand too!

 

Are your fabrics sustainable?

We honor the environment here at Tonic and Cloth, and Jodie loves working with beautiful natural fibres such as silk, linen, GOTS certified organic cotton, organic denim, and eucalyptus tencel. Our access to 100% sustainable GOTS certified fabrics is often limited, and at such time we choose to use natural fabric such as linen and viscose rather than polyester and nylon. We are getting closer every season to becoming 100% sustainable.

 

What is One of a Kind Wednesday?

Every Wednesday Jodie designs a one-off piece which we promote on social media. Each design is still #mondayclothesthatfeellikesunday and is ethically made. But be in quick, One of a Kind Wednesday pieces do not hang around!

 

How can I be more involved with Tonic and Cloth?

Follow us on Instagram and Facebook where you can share and tag us to help spread the word! Get involved with our frequent posts, and you can even share a photo of yourself wearing your Tonic and Cloth piece, making an absolute fashion statement! Don’t forget to tag us and use the hashtags #Mondayclothesthatfeellikesunday and #fashionchanginglives

 

How can I contact you if my question is not answered here?

If you would like to get in touch, there are numerous ways of contacting Jodie by visiting our Contact Us page here. She would love to hear from you!