Easy Exchanges & Returns
We focus on quality throughout the production process. So if you are not satisfied with your Tonic and Cloth merchandise, please get in touch as soon as possible so we can make it right!
- Please get in touch with us within 7 days of purchase.
- We'll refund the amount of your purchase (including shipping), or offer an exchange or store credit.
- The merchandise will need to be in it's original condition, unused, with all labels and tags still attached.
- Refunds will be made via the same method you made your payment for the order, once the merchandise has arrived back at Tonic & Cloth.
- For NZ orders, we'll get it couriered back to Tonic & Cloth HQ free of charge. (Please email us, and we'll send a courier bag to you)
- International orders will need to pay for return shipping.
- Instead of posting, you could bring your item into the Tonic and Cloth store (42 George Street, Palmerston North).
Shipping FREE on orders over $59NZD throughout New Zealand.
Orders are processed within 3 business days.
Please see shipping rates and estimated delivery times below:
New Zealand FREE on orders over $59NZD, $5NZD on orders below $59NZD
Delivery time - 2-4 working days
Delivery time - 3-6 working days
Shipping rates are $30 for the rest of the world, and delivery time will vary.