Refunds, Returns & Shipping


Easy Exchanges & Returns

We focus on quality throughout the production process. So if you are not satisfied with your online Tonic  & Cloth purchase, please get in touch as soon as possible so we can make it right!

  • Please get in touch with us within 7 days of purchase.
  • We'll refund the amount of your purchase (excluding shipping), or offer an exchange or store credit.
  • The merchandise will need to be in it's original condition, unused, with all labels and tags still attached.
  • Refunds will be made via the same method you made your payment for the order, once the merchandise has arrived back at Tonic & Cloth.  
  • You will need to pay for return shipping.
  • Instead of posting, you could bring your item into the Tonic and Cloth store (42 George Street, Palmerston North).
  • For items purchased in store, or in person at markets and fairs we will only refund for faulty merchandise. In some circumstances we are happy to discuss store credit. 
  • Custom orders are non refundable, non exchangeable and non returnable. 

Shipping 

Shipping FREE on orders over $59NZD throughout New Zealand.

Orders are processed within 3 business days.
Please see shipping rates and estimated delivery times below:

New Zealand FREE on orders over $59NZD,  $5NZD on orders below $59NZD
Delivery time - 2-4 working days

Australia $20NZD 
Delivery time - 3-6 working days

Shipping rates are $30 for the rest of the world, and delivery time will vary.